Shipping policy
Thank you for shopping with us, Gorgeous!
We are proud to offer Free Shipping on all orders. It's on us!
13x6 Glueless Transparent Lace 180% Density Glitter Strand Wig (Custom Made):
2-4 business days after placing your order you will receive in the mail your BGH official welcome letter & glitter strand hair care instructions, a unique keychain, a discount code toward your next order, and a randomized cherry sticker.
Production Time:
Due to the custom made nature of our wigs, production time varies based upon the hair type.
- Straight Natural Black Hair: 2-3 working days
- Curly & Colored Hair: 3-5 working days
Each wig is carefully prepared and customized to meet your exact specifications before it is shipped!
Shipping and delivery time:
Once production of your hair is completed and your order has shipped, the estimated delivery time to your door is 3-5 working days.
Shipping Carriers:
We typically ship orders within the United States using FedEx. However, in some cases we may use other courier services such as HCDR to ensure the fastest and most reliable delivery.
Order Tracking:
Once your order ships, you will receive:
- A shipping confirmation
- Your tracking number
- A video update of your completed glitter wig
Custom Orders:
Because our hair is custom made to order, custom items are not eligible for returns or exchanges. Please see our returns policy for more information. If you have any questions about your order, feel free to contact us at support@beautifulgorgeoushair.com and we will be happy to assist you!
BYOW (Bring Your Own Wig) Glitter Strand Install/Refresh Services:
To receive your glitter strand installation or refresh service, customers must ship their wig of choice to our Beautiful Gorgeous Shop.
Customer Shipping to Us
Once you place your order, you will receive via email a free shipping label to ship your wig to us for installation. We recommend using the package tracking service as Beautiful Gorgeous is not responsible for packages lost or damaged in transit to our facility. Please ensure your wig is clean and free of heavy product build-up before shipping. Wigs received in excessively dirty or damaged condition may be refused, refunded, and returned at the customer's expense (Just $5, no biggie, hopefully this policy won't be necessary).
Processing Time
Once your wig is received, please allow 2–3 business days for your glitter strand installation or glitter strand refresh service to be completed. Processing times may increase during sales, holidays, or high-volume periods.
Return Shipping
Once your service is complete, your wig will be carefully packaged and shipped back to the shipping address provided at checkout. Tracking information will be sent via email once your order has been dispatched.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. Beautiful Gorgeous is not responsible for delays, lost packages, or additional shipping fees resulting from incorrect addresses provided at checkout.
Lost or Delayed Packages
Once a completed order has been shipped, Beautiful Gorgeous is not responsible for carrier delays, lost packages, or packages marked as delivered by the shipping carrier.
If you have any questions about your order, feel free to contact us at support@beautifulgorgeoushair.com and we will be happy to assist you!
Synthetic 2 in 1 Claw Clip Drawstring Ponytails:
Please allow 2 business days for order processing before your item ships.
Estimated Delivery Time:
Once processed, your order will be delivered within 3-7 business days. As soon as your item ships you will receive a confirmation email with a tracking link.
Please Note:
If the address provided by your order is inaccurate or incomplete, or if there are unverified details in the order, the order process time may be delayed for 1-2 business days. We encourage all customers to thoroughly check your order information, especially the delivery address. Address/Order changes can considered only if your item has not shipped yet. Once it has shipped it is out of our control to make any changes.
P.O. box address is not available, please leave a detailed street address.
A phone number is needed in case the express company needs to contact you for delivery.
We're not responsible for the following situations:
1. Shipping address is incorrect, FedEx/USPS won't be able to find it.
2. The package was delivered to the correct address, FedEx/USPS left the package at front door, but it was stolen.
3. It has been over 7 business days since tracking states parcel was delivered.
**Special clearance items will include a shipping rate of $5.09 at check out due to the extremely discounted price point**